Privacy Policy

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Personal information is information about you that identifies you or information provided from which your Identity can be determined. We treat the privacy of our members seriously and we have a comprehensive privacy policy in place.

Why we collect personal information:

Personal information is essential for us to be able to provide our services. If we do not collect and make use of your personal information, we are unable to provide you with our services.

How do we collect personal information?

We collect personal information directly from you during the course of our contact with you, or from information that you have provided to us either verbally, in writing, or through the use of this website.

What happens if you do not supply us with personal information?

If you fail to provide us with personal information, we will not be able to provide our services to you.

How do we use personal information?

We use the personal information to provide services to you, to include you in our marketing database and client database.

Marketing

We may use the personal information to provide you with information and updates about our services. If you do not wish to receive this information please contact us via email here.


Do We Disclose personal information to anyone?

It is necessary in the conduct of our services that we provide your personal information to third parties for the purposes of introducing dog owners and dog minders and your consent to the disclosure of this information is implied.

Ensuring your personal information is current.

To enable us to provide efficient services, it is essential that the personal information that we hold is accurate, complete and up to date. Please notify us of any changes to your personal information.

Security of Personal Information

We take all reasonable precautions to protect all personal information from loss, misuse, unauthorised access, modification or disclosure. We use a number of means to safeguard your personal information including:

o Restricted access to personal information
o Maintaining a secure computer network to prevent unauthorised access
o Internal policies in relation to computer use

We securely destroy all information or delete it from our systems 7 years after that last use you have made of our services.

We believe that email is not a secure way to provide personal information and you should be aware of this when sending personal information to us via email. We cannot be responsible for securing personal information provided to us via email.

Can I access my personal information?

You may request access to any of the personal information we hold about you. Generally, a summary of personal information (eg name, address, telephone numbers) are freely available by contacting us.

Commonwealth Government Identifiers

We do not use Commonwealth Government identifiers, such as tax file numbers or medicare numbers as a form of identification.

Contact us

If you have any enquiries regarding our privacy policy or if you wish to have access to your personal information you may do so by providing us with a request and forwarding it to:

info@petclub.com

Complaints

If you believe that we have not protected your personal information you may lodge a complaint in writing and forwarding it to: FAO - Customer Service Manager:Info@petclub.com